Turbo Tourney Support Policy

Support Policy Overview
We have established a support policy to ensure that we are able to effectively support our products and services into the future.

Software Support
We will provide technical support and product fixes for the current version (currently Version 2017) of Turbo Tourney and Turbo Tourney Pro. For prior versions, we will still support you by answering any questions you have, however, we will probably not be releasing fix updates or enhancements to prior versions.

Web Services Support
Certain integrated web services take advantage of and use resources of the TurboTourney.com web site which is a shared resource for thousands of pool managers across the country. These services are included in the price of the software for one "season". If you want to continue using these services year after year you will need to always use the latest version of Turbo Tourney.

Applicable services include:

  • Pairings/Results Templates
  • Deploy via Web (Simple)
  • Deploy via Web (Basic)
  • Internet Add-On

For Turbo Tourney 2017 the “season” is defined as the 2017 college basketball tournament.

For Turbo Tourney Pro 2017 the “season” is defined as starting with the 2017 ESPN Bracket Buster through the 2017-2018 NFL Playoffs.

Simple/Basic Web Deploy Service Support
You may process up to 1000 entries per tournament using the Simple/Basic Web Deployment. This is to ensure there is sufficient bandwidth available for all pool managers and players equally.

If you need the ability to process more than 1000 entries for a given tournament then you should consider using the Advanced method of web deployment which runs on your own server. If you are unable to use your own server then contact us to discuss alternative options.

Support Policy FAQ
For the answer to many common questions regarding our support policy, please visit our support policy Frequently Asked Questions page.

What Customers Are Saying

"We needed a turn key profitable solution on the fly and Turbo Tourney was the perfect solution. It was easily customizable to fit into our existing site design and when we needed support - they were there for us!"

Internet Marketing Manager
Clear Channel Cleveland

* * *

"I've used Turbo Tourney for years...it's the BEST software I've ever seen to run tournament pools and now, I'm using it on my station's website to run contests for my listeners. It's a great (and easy) way to generate listeners and revenue, have some fun and a breeze to use."

Program Director
ESPN Radio

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